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resort servicesResort information

RESORT SERVICEIt is our great pleasure to welcome you, where your journey will take you from the lush rainforest to the sparkling sea. We hope you will take the time to explore and find the secrets and stories which are hidden all around you. We have a number of diverse services and activities, be it a tranquil afternoon tea in Citron, a cultural excursion to the quaint ancient trading town of Hoi An, or a trek through the rainforest of Son Tra. Please find all the info here to make your stay special. resort servicesIN THE ROOM Adaptor: Adaptors are available upon request. Please contact the Guest Service Centre for assistance by dialing ’0’ on your in-room phone.Air Conditioning: You may control the temperature in your room on the control panel of the unit.Computer Assistance/Internet: A complimentary Internet connection and Wi-Fi is available in your room and all public areas.Drinking Water: Tap water is not suitable for drinking. We provide you with complimentary mineral water during your stay.In-Room Bar: Every guest room is equipped with a personal mini-bar, stocked with a selection of drinks and snacks for your enjoyment. In Resort Club Rooms, all Suites and Villas, and Heavenly resort services resort services Penthouses, a wine fridge is installed in addition to the minibar.In-Room Safe Deposit Box: A safety box is located in the wardrobe of your room and is operated by setting a personal code. Please ensure that you memorise the code you choose to use. Full instructions on how to operate the safety deposit box are available inside.Pest Control Preventative measures are regularly taken throughout the resort. However, due to the fact that the resort is located in nature, you may encounter an insect or pest on occasion in your room. If you need any assistance, please contact our guest service centre by dialing ‘0’ on your in-room phone.Pillow Menu: Allow us to enhance your sleeping experience with our pillow menu inviting you to choose a pillow tailored to your individual preference. For more details, please contact our guest service centre by dialing ‘0’ on your in-room phone.Telephone: Your in-room telephone will allow you to reach our Guest service centre by dia……